Frequently asked questions
Quick answers to the questions shop owners and managers ask most often about GoResiti.
#Plans, trial and billing
#How long is the free trial, and what do I get?
A trial lasts for a fixed number of days (usually 14) and gives you the features of a higher plan so you can try everything. The Plan & billing page shows when your trial ends. See Plan and billing.
#What happens when my trial or subscription ends?
There is a short grace period, during which you see a "Renew soon" banner and everything still works. After that, the workspace becomes read-only. You can still sign in, look at data and reports, but you cannot save changes such as new sales. Renewing the plan switches things back on. See Troubleshooting.
#Can I change my plan?
Yes. Go to Administration → Plan & billing, pick a plan and a period (monthly, 3 months, 6 months or yearly; longer periods are cheaper per month) and pay online. The plan switches over automatically once the payment is confirmed. You need the Manage settings permission.
#Do I get a GST invoice for my GoResiti subscription?
Yes. When you buy or renew a plan you enter billing details, including your GSTIN and state, and a tax invoice is generated for each paid order. You can download it as a PDF from Plan & billing.
#Why is a menu item missing?
Either your plan does not include that feature, or your role does not have permission for it. Features such as quotations, returns, gift cards, deliveries, activity log and the online shop depend on the plan. See Troubleshooting.
#Users, stores and access
#How many users and stores can I have?
It depends on your plan: Starter allows 2 users, 1 biller and 1 store; Growth 5 users, 3 billers and 3 stores; Business has no limits. Your own limits and usage are on Plan & billing. See Users and roles.
#What is a "biller"?
A biller is an active user who can bill at the POS. The Owner is not counted.
#I forgot my password. What do I do?
Click Forgot password? on the sign-in page and enter your workspace code and email. A reset link is emailed to you and works for one hour. If no email arrives, ask your owner to set a new password for you from Administration → Users.
#Can staff only see their own store?
Yes. When you add a user, choose Access to all stores or tick only the stores they may use. They then see only those stores. See Stores.
#Is there a record of who changed what?
On the Business plan, the Activity log records changes with before-and-after values.
#Selling
#How do I start selling at the POS?
Open the POS, choose a register and enter the cash in the drawer under Opening cash, then click Open register. You must have an open register session before you can sell. See POS and Registers.
#Can a customer pay with part cash and part UPI?
Yes, you can add more than one payment line to a sale, for example some cash and some UPI. Only cash can be given over the total (you return the change); other methods cannot exceed the bill.
#Can I sell now and collect the balance later?
Yes. A sale can be left partly paid or unpaid, and you can record more payments against it later from the sale's page. A payment cannot be more than the amount still due. See Sales and invoices.
#How do I pause a sale and serve another customer?
Use Hold on the POS cart. Held sales appear under Held and can be resumed later.
#How does GST work on bills?
Each product has a tax. Tax is shown on the bill, and your reports include a GST report. Whether a sale gets CGST and SGST or IGST depends on your store's state compared with the customer's state, so check that each store's State is correct. A product marked Price includes tax has its price treated as tax-inclusive. See Stores and Products.
#Why is the total rounded?
By default, invoice totals are rounded to a whole rupee. This is the Round invoice totals to a whole unit option in Settings. See Settings guide.
#How do I take UPI payments, and what is the UPI reference?
Turn on UPI under Settings → UPI and enter your UPI ID. At the POS a QR code for the exact amount is shown; the customer scans it with any UPI app. The cashier confirms the payment and can enter the transaction reference (also called UTR) from the customer's phone. You can make the reference compulsory with the option Require the transaction reference before completing a UPI sale. If you connect your own Cashfree account (Business plan), the QR is confirmed automatically and the reference is filled in for you.
#How do returns work?
Open the original sale and create a return for the items coming back. Only completed sales can be returned, only up to the quantity actually sold, and only within your return window (30 days by default; change it under Settings, where 0 means no limit). Returns need the Growth plan or higher. See Returns and refunds.
#Can I cancel a bill?
A bill that has been posted cannot be deleted. Use void instead, which keeps a record. A sale that already has returns or refunds cannot be voided.
#Stock and products
#Why does it say "Insufficient stock"?
The item's stock in that store is lower than the quantity you are trying to sell or move. Check the quantity under Inventory → Stock and fix it with a stock adjustment or a purchase receipt if the count is wrong. See Stock.
#Can I use a barcode scanner?
Yes. A USB or Bluetooth scanner that types like a keyboard works. Click the search box at the POS ("Scan barcode or search products") and scan. It also works for stock counts.
#Can I print receipts and barcode labels?
Yes, from the browser's print dialog. Receipt paper width and footer text are set under Settings → Receipt, and barcode label size in the hardware settings. There is no direct connection to special printers; printing goes through your computer's normal print dialog.
#Does GoResiti work without internet?
No. GoResiti is an online system, so you need an internet connection to sell and manage stock.
#Can I import products from Excel?
Yes, from the Products page on the Growth plan and above. Rows with problems are reported so you can fix and retry. See Products.
#Data safety
#Is my data backed up?
You can take a backup yourself any time, and Growth and Business can schedule automatic backups. Business can also copy each backup to its own cloud storage. See Backups.
#Do backups include product images?
No. Backups include your records, not uploaded images or attachments.
#Can I restore a backup myself?
No. Contact support to have data restored.
#Can other shops see my data?
No. Each workspace is separate, and every request is checked against your workspace.
#Who do I contact if I am stuck?
Contact the GoResiti support team using the contact details you were given when your workspace was set up. Support is by email on Starter, email and phone on Growth, and priority phone on Business.